I founded Enterprise Learning in 2002 after a career in people change and organisation transformation, mostly in regulated financial services, including senior roles at Legal & General, Gartmore Investment Management and NatWest as well as four years as Managing Consultant in KPMG’s financial services practice.
My passion is helping organisations and senior managers achieve change, whether that’s operational transformation, improving services for customers, making personal transitions or being a better leader.
In recent years, I have become fascinated in understanding how regulated businesses can build a culture and organisation where they can achieve commercial success, treat their customers fairly and successfully tackle difficult decisions in the public spotlight. I have advised senior managers and Directors in major UK firms on this and have led a large number of successful change programmes to improve the treatment of customers in these complex environments.
As well as my first degree in literature, I also have a MBA and a Masters in Executive Coaching. I am a Fellow of the Royal Society of Arts and a Fellow of the Chartered Institute of Personnel and Development.
I am registered on the Skilled Persons Panel of the UK Financial Services Authority and have also been an Expert Witness in matters of regulation and financial services. I speak at a range of conferences on my areas of interest and have written about change and risk for a number of journals and online platforms.