We have developed a range of tools that can be used to measure and develop good conduct and culture within your firm.
Conduct & Culture Best Practice Benchmarking
However strong your systems and controls, policy and procedures a culture that is not driven by the importance of suitable customer outcomes may undermine all your efforts and intent. Increasingly, regulators recognise that culture can be the biggest enabler, or blocker, of quality outcomes for customers and are making real efforts to assess this.
CONSULT Diagnostic Toolkit
This provides practical guidance in the form of a management framework for overseeing regulated operations. For further information or to use our online diagnostic tool to benchmark your firm’s practices.
CONDUCT Risk Culture Benchmarking
We have teamed up with customer culture benchmarking experts, Learnership Ltd., to produce the UK’s first major benchmarking tool specifically designed to assess your Conduct Risk culture. Our online survey tool gathers your staff’s views and can provide detailed breakdowns of your cultural strengths and weaknesses.
“RISKY BUSINESS” CONDUCT Risk Simulation
We have developed ‘Risky Business’, a unique new business simulation, in conjunction with Morgan Clarke, a leadership development specialist consultancy.
It accurately models the Conduct Risk dilemmas faced by managers; balancing internal commercial goals with the needs of the customer, identifying customer risks in key decisions and managing these in the best interests of both the firm and the customer.
WINNER: Best Customer Services – Compliance Register Awards 2016
FINALIST: Best Training Provider – Compliance Register Awards 2016
FINALIST: Best Business Development Project – British Excellence in Sales & marketing Awards (BESMA), 2016
WINNER: Best Consulting Firm of the Year – Thompson Reuters Awards 2011
WINNER: Best Consulting Services – Compliance Register Awards 2007
WINNER: Best Training Services – Compliance Register Awards 2006