Training & Assessment

When new initiatives and business developments are planned in financial services they need to be supported quickly by high quality training, often in deeply technical and specialist areas. Many internal HR and training departments find it hard to respond quickly with sufficient expertise to support these often unplanned business needs.

Enterprise Learning can respond quickly with very experienced financial services training specialists at all levels to help businesses deal with situations such as:

• New products or customer service initiatives which require mass training or authorisation
• Re-organisations or changes in role/responsibilities which require staff re-training
• Remedial exercises which need to be delivered quickly to remedy performance or regulatory failures

Training and competence policy, systems and controls
Regulators expect strong training and competence systems in place in key business areas which impact on clients’ finances. We have extensive experience of developing training and competence approaches which are practical and win the confidence of regulators as well as senior managers.

Content development and planning
Business critical training requires expert identification of the skills and technical knowledge required to operate effectively. Our specialists can analyse business requirements and skills/knowledge needs to develop the content for business training and for authorisation or assessment processes.

Programme delivery
Delivery requires credible, experienced and technically expert trainers who can lead training with authority and sensitivity to ensure that the business messages and core content are delivered effectively. All Enterprise Learning trainers have a minimum of five years financial services experience, often in management or customer facing roles. We can mobilise specialists quickly to meet business needs in real-time so that no delays in delivery derail business timetables.

Assessment and authorisation
It is essential to couple business critical training with strong assessment mechanisms to provide assurance that new knowledge and skills have been learned and identify remaining gaps. We have industry leading systems and expertise in developing and implementing competence assessment for financial services.