Are complex customer needs, changing products and services and regulation making the capability of your people key to your success?
People and Culture
Your people drive great customer experiences
Neglecting training and people management
This leads to poor service and sales, customer complaints, regulatory censure and large compensation costs.
Put your customer at the heart of your culture
Training and performance management in regulated organisations is important and difficult to get right. Your people at all levels need strong technical understanding and customer skills and your managers need to be great at people development, risk management and tackling difficult decisions. You need to be able to demonstrate all of your training and management to your regulators.
Your people need to buy into change and engage with new systems and processes. With Enterprise Learning, they will be trained and assessed to ensure they know what you’re changing and why, showing them how they fit into the new world.
From extensive, organisation-wide cultural change to brand new processes and procedures, your people will be fully trained so they are not only enlightened and engaged with the new policies but they also have the skills and technical knowledge required to excel in their role.
Add real value
To ensure your people development achieves measurable results, our robust process is used to define, create and deliver outstanding training for your staff.
Cover every base
It’s vital to equip your staff with the knowledge and training to take responsibility for and implement their new processes. Enterprise Learning helps you develop your people to deliver real business benefits.
You can gain a wide range of skills training from sales performance improvement to compliance and monitoring. We also deliver technical and job-related training on all aspects of financial services, with a focus on ensuring great outcomes for your customers.
We understand regulation, upcoming changes and their implications and will make sure that you do too. We’ll train your people to plug any knowledge or skills gaps in your team, ensuring customer outcomes are not compromised. Our award-winning and innovative approaches to assessment mean we can help you to test your people and demonstrate their competence.
Based on your business model and objectives, we design and embed bespoke management toolkits to help your managers develop their own skills and knowledge as well as those of their team.
In order for your people to continue developing and thriving once we’re gone, we’ll advise you on existing training and development arrangements.
Is your business best-placed to achieve your corporate objectives? We can take a look at your organisational structure, staff numbers, the skills available and your management team to ensure the business is fully capable of achieving your goals.
For more information about our services contact us on
+44 (0) 1444 411416Or Email Us
Download our practical Guide to effective Training & Competence Frameworks
Find out more about how we do this, take a look at our case study
WINNER: Best Customer Services – Compliance Register Awards 2016
FINALIST: Best Training Provider – Compliance Register Awards 2016
FINALIST: Best Business Development Project – British Excellence in Sales & marketing Awards (BESMA), 2016
WINNER: Best Consulting Firm of the Year – Thompson Reuters Awards 2011
WINNER: Best Consulting Services – Compliance Register Awards 2007
WINNER: Best Training Services – Compliance Register Awards 2006