Operations & Control

At Enterprise Learning we specialise in helping our clients understand how they can improve, measure and control their operations and processes by:

• Designing processes which work effectively and cost-effectively
• Putting in place effective controls and systems to manage the processes
• Developing risk management and information systems which monitor the operations
• Documenting the operations and processes smartly and non-bureaucratically
• Writing procedures and learning manuals that are user-friendly reference guides

Operational Processes

Examples of operational area we have improved include:

• New business processing
• Investment wraps & platform controls
• Complaint handling
• Quality Assurance of financial advice
• New business models

Reporting & Management Information
We work with your people and your data to:

• Analyse and improve processes
• Identify & quantify risks
• Build internal controls
• Develop a reporting process that tells you what you need to know, easily and clearly

We can then build tools to help senior management and your regulatory staff monitor and manage these risks, such as dashboards and scoreboards.

Building Internal Capability
We have developed a number of effective toolkits which can be used internally to build your capability for the future:

• Controllership Toolkit - aimed at any manager with control responsibility
• Performance Improvement Toolkit - designed to help managers skills to identify areas for improvement and to implement effective processes and controls
• Performance Recovery - Produced to help management teams undertake specific analysis tasks, identify recovery action, design & implement change

Staff Training and Assessment
Enterprise Learning has long experience in designing operational and technical training for staff working in financial services. Our training can also include competence assessment approaches to meet the needs to regulators.